What is Corinthia DISCOVERY?
The Corinthia DISCOVERY programme is envisoned to be a guest recognition programme like no other. Innovative and distinctive in its benefits, It will reflect the diverse cultures of the alliance and of its individual member brands. It rewards members with hotel benefits and Local Experiences to make each stay more comfortable and memorable.
How can I join DISCOVERY and is there a fee?
Membership is free and you can join by clicking here.
What hotel brands participate in DISCOVERY?
As a DISCOVERY member, your membership and status are recognised across all DISCOVERY brands with over 500 hotels,
Alila Hotels And Resorts
Anantara Hotels, Resorts and Spas
Atura Hotels and Resorts
AVANI Hotels & Resorts
The Doyle Collection
The Leela Palaces, Hotels and Resorts
Marco Polo Hotels
Omni Hotels and Resorts
Pan Pacific Hotels and Resorts
PARKROYAL Hotels & Resorts
QT Hotels and Resorts
Rydges Hotels and Resorts
Tivoli Hotels and Resorts
What are the different levels of DISCOVERY and the associated benefits?
A complete list of the Member benefits for each of the levels can be found here
What are Local Brand benefits?
Local Brand benefits are available to Black Level members when staying at a DISCOVERY member hotel and the types of benefit vary between brands, hence in essence it will not be the same in another brand.
When do I receive a DISCOVERY membership card?
Recognition in the DISCOVERY programme no longer requires a physical membership card. Instead, we have expanded our digital card options to make it easier for you to access your card anytime. You can download the DISCOVERY Loyalty app through the Apple Store or the Google Play Store to access your digital membership card and save it to your digital wallet.
If you are still interested in a physical card, we offer the option to print one from your online DISCOVERY member dashboard. Click here to sign in and select the 'print card option.
How can I view my account status?
You can view your account, check your profile, and edit your preferences by logging in.
Why am I missing room nights from my account?
Not all room nights are eligible for contributing towards your membership level or earning a Local Experience Award. For example, there are several rate types that do not qualify for membership benefits, such as:
- Tours Series Rates/Charters
- Airline employee, Airline Crew Rates
- Travel Agent employee rates
- Hotel employee and staff rates
- Friends and Family rates
- Complimentary stays including redeeming prize/gift vouchers
Furthermore, only the room nights spent at the hotels after you enrol into DISCOVERY are counted towards earning a Local Experience Award.
If I see an ‘NA’ in the nights column of my past stays. What does this mean?
This means that your stay has been recorded, but not validated yet for eligibility. Generally this can take up to 3 days.
What is the difference between eligible and ineligible stays?
Information of eligible and ineligible room nights / stays are defined within the terms and conditions of the programme, but generally eligible room nights / stays will be accumulative towards your membership upgrade to the next level and the award of Local Experiences.
What is a Local Experience?
A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn't normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.
How can I earn a Local Experience?
Local Experience awards can be earned as follows:
- PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Platinum Level membership (after staying 10 nights in DISCOVERY hotels within a year)
- when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)
- Upon renewing your Platinum Level membership status by spending more than 10 nights at DISCOVERY hotels annually
- BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Black Level membership (after spending 30 nights at DISCOVERY hotels within a year)
- when staying at another DISCOVERY brand for the first time (as a Black Level Member)
- upon renewing your Black Level membership status by spending over 30 nights at DISCOVERY hotels annually
Membership renewals are issued in February following a full Membership year.
* Restrictions may apply. See DISCOVERY terms and conditions
How do I redeem a Local Experience?
You can redeem a Local Experience Award after logging in to your DISCOVERY Member account. From here, you can browse through our selection of Local Experiences, filtering by award level, Local Experience category, DISCOVERY Hotel Brand or Destination. Once you have found a Local Experience that you are interested in, the ‘Redeem’ button will appear near it (provided you have a Local Experience Award to redeem on your account).
Upon clicking ‘redeem’, you will be asked to select the award you’d like to redeem (if applicable). You should then enter the date when you wish to participate in the Local Experience and enter the confirmation number for your reservation at the participating hotel.
After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.
Why does the ‘Redeem’ button not appear for me?
If you do not see the ‘Redeem’ button beside a Local Experience, it may be because you are not logged in. If you are logged in using your DISCOVERY Membership information and do not see the ‘Redeem’ button, it may be a case where you have not yet earned a sufficient Local Experience Award needed to redeem the Local Experience that you chose (i.e. a Platinum Local Experience Award cannot be used toward a Black Local Experience).
For how long does a Local Experience Award last?
Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.
Must I have a valid stay at the hotel to reserve a Local Experience?
Please refer to the terms and conditions of each Local Experience to determine whether a stay is required.
Can I book a Local Experience when I get to the hotel?
This is at the discretion of the hotel. Some Local Experiences require time in advance for preparation as well as several weeks notice (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience.
How do I cancel a Local Experience?
You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.
Why do I have to pay for my Local Experiences? And which ones are free?
Local Experiences are specially designed activities which are put together by the hotels and are not generally available to the public. Local Experiences are to give you the privileges of avoiding some of the unmanageable arrangements or places where you normally cannot get to. The Local Experiences may be a value added benefit the hotel add to a e.g. select concerts and ticketed events.