Guest Experience Manager

Tasks & Responsibilities

• Drive guest engagement and satisfaction, with a focus on achieving goals and targets related to the Global Review Index.
• Develop and coordinate activities for leisure guests that enhance the guest experience and support the hotel’s reputation.
• Identify opportunities to improve the guest experience by engaging with guests before, during and after their stay.
• Actively promote the hotel’s services and facilities, as well as the wider Corinthia Hotels offering, to support guest satisfaction and revenue opportunities.
• Act as the hotel champion for GHA DISCOVERY.
• Maintain contact with GHA DISCOVERY loyalty guests staying at the hotel, while coordinating Experiences and Local Offers.
• Work closely with Heads of Departments and the LQA Champion to ensure LQA standards are implemented.
• Review the service recovery tracker daily and follow up on individual cases directly with guests to ensure that issues have been resolved effectively.
• Review and analyse recurring problems and complaints, and coordinate long-term solutions with the management team.
• Meet and greet VIP guests on behalf of the hotel and the General Manager.

The Ideal Candidate

• Has experience in a similar role.
• Has a college or university degree in a relevant field.
• Has a proficient command of English; Hungarian is an advantage.
• Has knowledge of Microsoft Office, Opera Cloud and Hostware hotel systems.
• Has strong guest service and problem-solving skills.
• Represents themselves and the company in a professional manner.

Benefits

• Competitive salary and attractive benefits package.
• Private healthcare insurance.
• Complimentary meals while on duty.
• Laundry service.
• Exclusive global employee rates across Corinthia Hotels.
• Recognition programmes celebrating employee achievements.
• Continuous professional development within a growing luxury hospitality brand.