At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
Your original booking must have been made through corinthia.com.
The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
Step into the devastatingly beautiful landscapes of Sintra-Cascais National Park, just half an hour from Lisbon
Hugging the western tip of the Iberian Peninsula, Sintra-Cascais National Park is a protected area of incredible natural beauty and biodiversity. Undulating, forest-spiked mountains slope towards the Atlantic Ocean, where jagged cliffs intersperse with inviting sandy beaches. Only half an hour’s drive from Lisbon, this corner of Portugal begs to be explored. Follow the trail as we take you to Sintra-Cascais National Park’s most beautiful points of interest.
Pena Palace
An architectural marvel, Pena Palace’s turrets punctuate the clouds, elegantly perched atop a rocky peak in the Sintra Mountains. One of Portugal’s Seven Wonders, the spectacle’s vivid pink and ochre facade is unmissable – even from Lisbon, on a clear day. You can visit Pena Palace and the surrounding Pena Park with its winding paths and quaint pavilions; enjoy a leisurely lunch on the palace restaurant’s terrace and admire the panoramic views over the ocean.
Flora And Fauna
Whatever time of year you visit Sintra-Cascais National Park, you’ll discover a cornucopia of diverse plants and wildlife. In spring, shrubs and plants blossom with colourful blooms, while in cooler months, the bright yellow ulex densus shrub carpets the hills. While you’re out walking through the Serra de Sintra forest, keep your eye out for peregrine falcons or hawks circling overhead in search of wild rabbits. By the coast, you’ll see migratory and resident seabirds like gannets and gulls flock over the granite cliff outcrops.
Take a visit back to the land before time at Praia Grande beach, near the village of Rodizio. At the southern end, you’ll find a giant vertical limestone wall pockmarked with dinosaur footprints. Millions of years ago, when giant creatures roamed the land, vast lagoons covered this region. Their footsteps imprinted into the fine sediment, which later became fossilised. The eruptions of Sintra’s volcanoes later relocated the limestone into their current position.
Cabo Da Roca
Centuries ago, Cabo da Roca was believed to be the edge of the world. The European continent’s most westerly point, it’s a rugged, picturesque headland that remains blissfully undeveloped. A lighthouse presides over dramatic, windswept cliffs, which offer plenty of coastal pathways and hiking trails for scenic strolls. Expect camera-ready views and some blustery breezes.
Quinta Da Regaleira
Nestled on the outskirts of Sintra, the legendary Quinta da Regaleira is a beautifully ornate early 20th century palace straight from the pages of a fairy tale. Conceived and designed by Italian set designer, Luigi Manini, this decorative residence is pure theatre. Quinta da Regaleira’s magic lies in its garden; littered with underground caves, lakes, grottos and Knights Templar symbolism, it’s a mysterious and beguiling destination.
If a New Year's Eve to remember sounds like music to your ears, you will love our party package. Let the thrill of the theatre take hold as you watch our homage to the iconic film, The Greatest Showman
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