Senior Meetings and Events Operations Manager

Corinthia Budapest is seeking a Senior Meetings & Events Operations Manager to oversee the seamless delivery of conferences, meetings, exhibitions and social events across our iconic venues. We are looking for a detail-driven leader with proven experience in complex event operations, team management and client collaboration. If you excel in delivering exceptional events, elevating guest experiences, and supporting revenue growth, we invite you to join our distinguished Meetings & Events team.

Key responsabilities:

• Encourages the team to propose innovative ideas that keep the property competitive

• Leads the team in analysing competitor products, pricing, and services, ensuring regular, well-documented market intelligence updates.

• Reviews upcoming events and proactively identifies potential challenges or conflicts.

• Oversees the Event Planning team and their output, including proposals, function sheets and floorplans.

• Identifies every opportunity to generate incremental revenue while delivering outstanding guest service

• Builds strong relationships with external vendors, negotiating pricing and service agreements to enhance the event experience and expand revenue opportunities

• Consults with clients to determine objectives and requirements for meetings, conferences and events

• Oversees and coordinates all accommodation and event requirements (conference services, F&B, technical needs, offsite catering) for contracted MICE and local events, including preliminary reconciliations and on-site support

• Monitors and controls the handover of contracted MICE and local groups from the Sales team, in alignment with the handover checklist

• Participates in F&B-Sales handover meetings, ensuring all relevant group details are communicated clearly, with emphasis on deviations from standard procedures.

• Supervises contracted event details in Opera after handover, including conference spaces, DDR, room rentals and F&B requirements

• Ensures consistent communication with clients regarding room blocks, including current and projected pickup, cancellation terms, release dates, and guaranteed numbers

• Ensures that correct payment methods are communicated to all concerned departments

• Oversees and monitors accommodation-related requirements such as room types, complimentary services, upgrades, amenities, porterage, early arrivals, late check-outs, and Opera administration

• Supervises preparation of menu cards, buffet cards, name cards and signage (including digital signage), ensuring accuracy and incorporating last-minute guest requests when feasible

• Contributes to the forecasting process for MICE and local banqueting revenue

• Ensures all conference deliveries are coordinated to standard and in full compliance with contractual agreements

• Oversees post-event follow-up, including billing, satisfaction surveys and future business inquiries

• Coordinates VIP arrivals, welcomes and support, ensuring adherence to brand standards and guest satisfaction

• Cultivates effective working relationships with operational departments and the hotel’s official technical supplier

• Monitors and administers expected MICE and local F&B revenue on a weekly basis

• Continuously trains and motivates the team to upsell F&B products and services beyond contracted items to maximise revenue

• Trains and oversees the team in conducting creative, client-focused site inspections

• Supports the team and Finance department in following up on delayed deposit payments, escalating to hotel management when payments remain outstanding three days before arrival

• Maintains comprehensive knowledge of hotel products, including the Banquet Kit, Sales and F&B promotions, loyalty programme and Spa services and proactively recommends these to clients

• Supports C&E Sales Executives in negotiation, forecasting, and problem-solving activities

• Oversees preparation and distribution of MICE and Local Function Sheets, ensuring completion by the Wednesday prior to group arrival

• Ensures all internal events follow correct procedures, including approved request forms, Opera administration, and accurate function sheets

• Leads the organisation and facilitation of pre-conference meetings; attends those for VIP events and for MICE groups exceeding 300 room nights

• Ensures the team monitors all changes during group stays, communicates updates promptly to relevant departments and maintains accurate records in Opera, while monitoring guest satisfaction

• Supports the C&E operations team in billing processes (Micros)

• Ensures full knowledge and adherence to events @ corinthia standards

• Represents the hotel at external meetings and events

• Demonstrates and promotes Corinthia Budapest values - Understanding, Precision, Authenticity, and Passion through attitude and performance.

• Manages weekly rosters and overtime for C&E Sales Executives and the Event Assistant

• Assists in Banquet Kit menu planning and pricing

• Identifies gaps between events and develops upselling opportunities

• Measures performance of the C&E Sales team

• Identifies need periods and implements targeted sales activity to secure new or ad hoc business, reducing the impact of low-demand periods

• Supports the development and promotion of banquet and event packages to attract conference business and encourage repeat bookings

• Performs additional tasks as assigned by the Manager

The ideal candidate: 

• At least 2 years’ hospitality experience in the Meeting & Events field preferably in a 5-star conference hotel
• College/University degree in relevant field
• Proficient command of English and Hungarian
• Initiative and customer service oriented
• Professional self & corporate representation
• Good organization, planning and time management skills

What we offer:

• Competitive salary with service charge and cafeteria
• Complimentary meals in the staff canteen on duty
• Private healthcare insurance
• Uniform with laundry service
• International Corinthia discounts
• Employment recognition awards & events
  
  

Candidates must be eligible to work in Hungary and are requested to submit their professional. CV in English with their application via jobs.budapest@corinthia.com.