Corinthia Budapest
Assistant Front Office Manager
Rooms Division
Corinthia Budapest is seeking an ambitious, dedicated and detail-oriented Assistant Front Office Manager to maintain exceptional levels of service and guest satisfaction.
Tasks & responsibilities
- Maintain clear and effective communication within the department, ensuring the Front Desk Manager is promptly informed of any issues or queries
- Report any problems or guest complaints to the Front Office Manager in a timely and professional manner
- Ensure all Front Office areas are adequately staffed and that team members are fully trained to meet the standards expected by the hotel and the company
- Uphold hotel security protocols, promote the safety of staff and guests, and ensure adherence to safe cash-handling practices
- Address guest feedback or concerns - whether received directly or via the Front Office Manager, Duty Manager, Rooms Division Manager, General Manager, or other Heads of Department promptly, efficiently and with courtesy
- Greet guests and clients warmly, fostering a positive and professional rapport with both guests and colleagues
- Oversee the smooth, efficient, and continuous operation of the Front Office on a 24-hour basis
- Ensure completion of daily operational checklists, offering assistance to the team as needed to maintain service standards
- Collaborate with the Reservations Office to confirm consistent correspondence checks are performed
- Work closely with Guest Relations and Duty Managers to manage VIP guest arrangements, including allocations, amenities and personal greetings
- Update all relevant client records with any incidents documented in the Duty Manager’s logbook
- Take a proactive approach to Front Office operations, identifying and acting on opportunities to enhance guest experience and departmental efficiency
The ideal candidate
- Minimum 2 years’ experience in a 4- or 5-star hotel in a similar field
- College/university degree in relevant field
- Proficient command of English and Hungarian, any other language knowledge is advantageous
- Digital literacy with Opera/Hostware hotel system knowledge
- Professional self & corporate representation
Benefits
- Competitive salary and benefits
- Free meals in the staff canteen on duty
- Private healthcare insurance
- Uniform with laundry service
- International Corinthia discounts
- Learning & development opportunities
Candidates must be eligible to work in Hungary and are requested to submit their professional CV in English with their application.