Keeping you safe: Covid-19

Dear Corinthia Guests,

As we navigate through these challenging months, we remain optimistic of an eventual recovery in the communities in which we live and do business. Gradually, and always in line with directives from local authorities, we are planning to reopen or scale back operations in our hotels. We are of course returning to a new order, within timescales dependent on local circumstances and directives, but one for which we are well prepared with protocols focusing on health and hygiene in all aspects of our operation. Most importantly, we will be waiting at the door to welcome you back with warmer and brighter smiles.

I know that my colleagues across so many countries are as enthusiastic as ever to get back to work and welcome you into our hotels.

We have new flexible reservation policies across all our hotels, so please check your individual rate when you are booking.

When you are ready to travel, we are here to welcome you back safely at Corinthia Hotels.


Best wishes,
Simon Naudi
CEO

CORINTHIA HOTELS - H&S PROTOCOL (COVID-19) 

Corinthia Prague Update – May 2021 

Should you require a PCR or antigen test upon arrival, our front office team can make a reservation for you in a nearby lab facility. Please enquire at the front desk if you require this service.

Corinthia London Update – 17 May 2021 

We can welcome overnight leisure stays. 

Arriving to London:

To learn more about the quarantine requirements when arriving to the UK, please click here.

Guests who arrive from countries that are required to self-isolate, must be tested for Covid-19 by the London General Practice at their own expense. Our hotel can assist with the necessary arrangements.

While waiting for the test results, guests must remain in their respective rooms and service will be limited. For more information, please contact our Reservations team.

During your stay:

Our restaurants and bars are now open. In-room dining is available between 7am and 11pm.

ESPA Life at Corinthia is fully open (spa treatments, gymnasium, pools, saunas, steam rooms). 

For more information on timings please visit our website


Corinthia St George’s Bay, Corinthia Palace (Malta) and Corinthia Khartoum Update - Effective 19 August 2020

Following the latest government advice, a face covering is mandatory indoors in hotel public areas, restaurants and bars (can be removed upon seating).

Restaurants, Bars and Spa's are closed until the 11 April 2021. 

*Dates subject to government guidelines.

Corinthia Budapest Update – April 2021 

Those arriving for business, economic or educational purposes can still visit without an immunity certificate, but in this case wearing a mask is obligatory in all public areas of the hotel, and they may not visit the wellness and fitness facilities. If they have an immunity certificate issued by the Hungarian government, then of course this does not apply to them.

Upon arrival, our receptionist is obliged to check the immunity certificate of the check-in person, and if this is not provided, the hotel is obliged to refuse check-in and send the guest away. In this instance, the cancellation policy of the booking will apply. Your immunity certificate must be cross-checked against an identity card, driving licence or passport.

In the case of persons under the age of 18, an identity card or a student card may also be requested in order to prove age, unless it is obvious that the person is a child.

Holders of a Hungarian government immunity certificate are not required to wear a mask on the hotel grounds. The hotel also accepts immunity certificates from countries with which Hungary enjoys a travel corridor. This list can change at any time, please check the official Hungarian government website for the most up to date list.  If mask requirements change, we will inform you in advance of your arrival.

Wellness and fitness facilities may only be visited by a person with a immunity certificate and a person under the age of 18 under their supervision. Those arriving for business, education or economic purposes who do not have a certificate may not make use of these premises.

A family or private event can be held or organized at the accommodation, if the number of participants does not exceed 10 people and everyone over the age of 18 has an immunity certificate. However, playing music or dancing is not permitted at this time.

 

before your stay

Our health and safety measures apply from the very beginning of your journey with Corinthia Hotels.

booking

booking

Wherever you find us, you will notice details of the latest measures being taken in each of our destinations.

before you arrive

before you arrive

Our concierge and guest services teams are now digital. But their service and expertise is as warm and efficient as ever, and they would be delighted to help you with any special enquiries.

when you get here

when you get here

Take a moment in our lobby while your luggage is disinfected, and any temperature checks and contact tracing procedures are carried out. Protective screens, contactless payment and our staff members in protective equipment complete your arrival.

in residence

lobby and public areas

We pride ourselves on intuitive design, and safety measures are no different. Hand sanitiser and clear signage will be there exactly when you need it, and you can be assured of extra precautions taken around key high touch points, like elevator buttons.

in your room

We use specialised, healthcare grade cleaning equipment and viricidal disinfectants. Complimentary hand sanitizer will be in your room, and should an attendant visit, they will be wearing protective equipment.

restaurants

Our bar and restaurant menus are now accessible via QR code where possible, but are no less sublime. Reduced capacity means more space for you, and where buffet is available it will be served to you. And you can always take away, upon request.

spas, gyms and pools

To visit one of our spas is to enter a realm of relaxation, and we have reduced our capacities and introduced healthcare grade cleaning and viricidal disinfectants here too.

meetings and events

We take your work as seriously as we take your comfort. We are accommodating of physical distancing at all meetings and events, and should you wish to plan ahead, virtual site inspections are available.

after you leave

Sign up

stay in touch

stay in touch

After your visit, we will send you a survey where you can let us know how you found your stay. Sign up for emails or become a member of Corinthia DISCOVERY to stay up to date until you are ready to travel again.

Sign up

training

training

Our teams are as well-versed in cleaning and safety standards as they are in perfect service and well-kept local secrets. They are undergoing frequent extra training, so as to remain as warm and erudite as ever, even while following protective protocols.

record keeping

record keeping

We are taking tracing very seriously, and will do the utmost to support tracking activity in all our destinations. This includes taking guest and visitor information and checking temperatures as required by local health authorities.

in the event of an active case

If a guest in any of our hotels starts to feel unwell, they will be supported in following guidance in their location, and in contacting the relevant local health authorities. Each of our hotels has a predetermined procedure to follow should an active case be identified. If a case of Covid-19 is confirmed via positive test, or a room has been occupied by a guest with symptoms, the room will be decommissioned until disinfection has been carried out with healthcare grade equipment. All public areas will also be subject to the same stringent procedures should a case be suspected or identified.

cleaning and hygiene - the details

Partnership with Diversey

Corinthia Hotels Limited has a global partnership with Diversey, leader in sustainable cleaning solutions. They are advising on all the aforementioned new cleaning and disinfection procedures.

Healthcare grade cleaning equipment

The equipment we are using is healthcare grade, and includes Ozonators, Nano Atomisers and/or air purifiers.

Preventative maintenance plan

We strengthened our preventative maintenance routines for water systems, refrigeration, heating and air-conditioning to ensure high performance of all equipment in compliance with guidelines of local health authorities.

Guest transportation

All our guest vehicles are disinfected after every use. Where required by law, drivers wear protective equipment.

In-room items

To reduce touch points in guest rooms, non-essential paper goods have been removed and are available upon request. Where applicable, in-room directory and in-room dining menu are available electronically.

Decorative items

Items such as throw pillows that cannot be
washed at 70°C have been removed from rooms,
along with other non-essential decorative items.

Laundry

We have revised our laundry collection and
delivery procedures to avoid cross contamination. Plus, contactless collection and return of guest laundry and dry-cleaning is now standard.

In-room dining

Contactless delivery and pick up of room service orders has been implemented, and guests can access the menu by scanning a QR code.