Keeping you safe: Covid-19

Dear Corinthia Guests,

As we navigate through these challenging months, we remain optimistic of an eventual recovery in the communities in which we live and do business. Gradually, and always in line with directives from local authorities, we are planning to reopen or scale back operations in our hotels. We are of course returning to a new order, within timescales dependent on local circumstances and directives, but one for which we are well prepared with protocols focusing on health and hygiene in all aspects of our operation. Most importantly, we will be waiting at the door to welcome you back with warmer and brighter smiles.

I know that my colleagues across so many countries are as enthusiastic as ever to get back to work and welcome you into our hotels.

We have new flexible reservation policies across all our hotels, so please check your individual rate when you are booking.

When you are ready to travel, we are here to welcome you back safely at Corinthia Hotels.

Best wishes,
Simon Naudi


Corinthia London Update – 22 February 2021 

Arriving to London:

To learn more about the quarantine requirements when arriving to the UK, please click here.

Guests who arrive from countries that are required to self-isolate, must be tested for Covid-19 by the London General Practice at their own expense. Our hotel can assist with the necessary arrangements.

While waiting for the test results, guests must remain in their respective rooms and service will be limited. For more information, please contact our Reservations team.

We welcome business travellers and those travelling for one of the approved reasons stated on the UK government website.

During your stay:

Due to the latest government guidelines, we have had to make some changes to our operations as we move to Tier 4 from 20 December 2020.

Our restaurants, bars, Espa Life at Corinthia and gymnasium are temporarily closed. In Room Dining service will be available, which includes an elegant selection from our Executive Chef, André Garrett.

Face covering is mandatory in hotel public areas.

Changes from 12 April 2021*:

ESPA Life at Corinthia (spa, gymnasium, hair salon) and The Garden, our alfresco restaurant, will reopen.

Changes from 17 May 2021*:

We accept leisure stays from this date.

Indoor restaurants (The Northall, Kerridge’s Bar & Grill, The Crystal Moon Lounge) and bars (Bassoon, The Northall) will reopen.

*Dates subject to government guidelines.

Corinthia St George’s Bay, Corinthia Palace (Malta) and Corinthia Khartoum Update - Effective 19 August 2020

Following the latest government advice, a face covering is mandatory indoors in hotel public areas, restaurants and bars (can be removed upon seating).



before your stay

Our health and safety measures apply from the very beginning of your journey with Corinthia Hotels.



Wherever you find us, you will notice details of the latest measures being taken in each of our destinations.

before you arrive

before you arrive

Our concierge and guest services teams are now digital. But their service and expertise is as warm and efficient as ever, and they would be delighted to help you with any special enquiries.

when you get here

when you get here

Take a moment in our lobby while your luggage is disinfected, and any temperature checks and contact tracing procedures are carried out. Protective screens, contactless payment and our staff members in protective equipment complete your arrival.

in residence

lobby and public areas

We pride ourselves on intuitive design, and safety measures are no different. Hand sanitiser and clear signage will be there exactly when you need it, and you can be assured of extra precautions taken around key high touch points, like elevator buttons.

in your room

We use specialised, healthcare grade cleaning equipment and viricidal disinfectants. Complimentary hand sanitizer will be in your room, and should an attendant visit, they will be wearing protective equipment.


Our bar and restaurant menus are now accessible via QR code where possible, but are no less sublime. Reduced capacity means more space for you, and where buffet is available it will be served to you. And you can always take away, upon request.

spas, gyms and pools

To visit one of our spas is to enter a realm of relaxation, and we have reduced our capacities and introduced healthcare grade cleaning and viricidal disinfectants here too.

meetings and events

We take your work as seriously as we take your comfort. We are accommodating of physical distancing at all meetings and events, and should you wish to plan ahead, virtual site inspections are available.

after you leave

Sign up

stay in touch

stay in touch

After your visit, we will send you a survey where you can let us know how you found your stay. Sign up for emails or become a member of Corinthia DISCOVERY to stay up to date until you are ready to travel again.

Sign up



Our teams are as well-versed in cleaning and safety standards as they are in perfect service and well-kept local secrets. They are undergoing frequent extra training, so as to remain as warm and erudite as ever, even while following protective protocols.

record keeping

record keeping

We are taking tracing very seriously, and will do the utmost to support tracking activity in all our destinations. This includes taking guest and visitor information and checking temperatures as required by local health authorities.

in the event of an active case

If a guest in any of our hotels starts to feel unwell, they will be supported in following guidance in their location, and in contacting the relevant local health authorities. Each of our hotels has a predetermined procedure to follow should an active case be identified. If a case of Covid-19 is confirmed via positive test, or a room has been occupied by a guest with symptoms, the room will be decommissioned until disinfection has been carried out with healthcare grade equipment. All public areas will also be subject to the same stringent procedures should a case be suspected or identified.

cleaning and hygiene - the details

Partnership with Diversey

Corinthia Hotels Limited has a global partnership with Diversey, leader in sustainable cleaning solutions. They are advising on all the aforementioned new cleaning and disinfection procedures.

Healthcare grade cleaning equipment

The equipment we are using is healthcare grade, and includes Ozonators, Nano Atomisers and/or air purifiers.

Preventative maintenance plan

We strengthened our preventative maintenance routines for water systems, refrigeration, heating and air-conditioning to ensure high performance of all equipment in compliance with guidelines of local health authorities.

Guest transportation

All our guest vehicles are disinfected after every use. Where required by law, drivers wear protective equipment.

In-room items

To reduce touch points in guest rooms, non-essential paper goods have been removed and are available upon request. Where applicable, in-room directory and in-room dining menu are available electronically.

Decorative items

Items such as throw pillows that cannot be
washed at 70°C have been removed from rooms,
along with other non-essential decorative items.


We have revised our laundry collection and
delivery procedures to avoid cross contamination. Plus, contactless collection and return of guest laundry and dry-cleaning is now standard.

In-room dining

Contactless delivery and pick up of room service orders has been implemented, and guests can access the menu by scanning a QR code.