Terms and conditions

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

Your original booking must have been made through corinthia.com.

The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.

The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.

The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.

Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.

The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.

The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.

Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.

In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.

Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.

The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.

Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.

If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

THE SPA

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Welcome to THE SPA, where the day’s agenda is yours to create, and blissful repose is the top priority. Our heated pool, Jacuzzi, sensory showers, sauna and steam room vye for your attention, while our enticing treatment menu encourages further relaxation. We think you deserve it. For those seeking a more active schedule, the gym awaits.

The Essentials

Gym and swimming pool

Visitor and swimming pool opening hours: Monday - Sunday, 6:30am - 10pm
Guest opening hours: Monday - Sunday, 24 hours

Spa and acqua therapy circuit

Opening hours: Monday - Sunday, 9am - 10pm
All activities must end 30 minutes before the spa's closing time.
Spa facilities are located on the second floor of Corinthia Lisbon
Bathing suits and swimming caps are mandatory to use the swimming pool and Acqua Therapy circuit
Towels, robes and slippers are provided

Children's policy

We are delighted to offer treatments and swimming pool use for all ages, but children under 16 must be accompanied by an adult
The gym, heat experiences and Acqua Therapy facilities are only available to those aged 16 and up

Contact us

Telephone: +351 217 236 305

Email: [email protected]

Address: Av. Columbano Bordalo Pinheiro, nº 105
Lisbon 1099-031, Portugal

More details and spa facilities

Treatments

Stress is melted away. Body and mind are brought back together. And a blissful inner glow is found, all at the hands of our expert therapists.

Email to book

FEATURED: Luxurious Hammam

The power of the traditional hammam is harnessed in this healing, purifying treatment. A gentle scrub, foam bath and 'four hands' massage are all performed on a hot stone bed. Claus Porto products add a unique Portuguese touch. 50 minutes, €170.

Email to book

See all body treatments

Body treatments

The weightless, tranquil feeling will stay with you long after your scrub, wrap or treatment of choice.

See all body treatments

See all facials

Facials

See skin-changing results with an in-depth analysis, followed by a tailored treatment.

See all facials

See all men's treatments

For Gentlemen

ESPA face and body treatments, tailored to your skin type.

See all men's treatments

See all massages

Massages

Aromatherapy, hot stones, Swedish techniques and more. Your perfect massage awaits.

See all massages

See all hand and feet treatments

Hands and feet

Look your best from top to toe.

See all hand and feet treatments

See all express treatments

Express treatments

We believe in the benefits of slowing down. But when you are short on time, sometimes only an express treatment will do...

See all express treatments

See all children's treatments

Children's Spa

A truly unique mix of mini packages for our most discerning guests. It's hard work being small...

See all children's treatments

Download the full treatment list

PEDI:MANI:CURE

Give your hands and feet a treat with our specialised manicure and pedicure studio. Developed by industry expert, Bastien Gonzalez, the man with the magic hands who jets around the world treating exclusive clientele. With Bastien's own products and a modern approach to hand and footcare, it's time you awarded yourself with a well-earned rest and let us take care of the rest.

Night at the Spa

We are giving night owls the chance to access our spa until 11pm, once a month. Choose from a range of treatments and drift home for blissful slumber.

FIND OUT MORE

Children's Spa

A truly unique mix of mini packages for our most discerning guests. It's hard work being small...

FIND OUT MORE

Acqua Therapy circuit

Step into a realm of tranquility, where water is used to soothe and invigorate in equal measure.

FACILITIES
Sensory showers, dynamic pool, Jacuzzi, sauna, steam room, bucket shower, cold plunge, ice fountain and cooling walk.

PRICES
One hour per person: €30
One hour per couple: €50
Two hours per person: €50
Two hours per couple: €80

CONTACT US
Telephone: +351 217 236 305
Email: [email protected]

Fitness and wellness

For those seeking a more active schedule, the gym awaits. If the Technogym ARTIS machines don’t inspire enough motivation, you can always book in for a personal PT session. Or, survey the weekly timetable for a workout class that suits your needs. And the Running Club and Sunset Stretch classes are complimentary, so there really is no excuse.

More details

Marina Cruz Hair salon

A signature styling experience. Marina and her team are ready, and your appointment awaits at this eponymous salon. Leave with a spring in your step, and with your halo well and truly polished.

OPENING HOURS
Monday - Saturday: 9am - 8pm
Sundays and bank holidays: 9am - 6pm

BOOKINGS AND ENQUIRIES
Telephone: +351 217 236 305
Email: [email protected]

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