Terms and conditions

At Corinthia, we always strive to provide the best rates on our website. If you find a better publicly-available rate anywhere else online, we will match it, and discount the rate by a further 10%. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will match it and discount the rate by a further 10% for the rest of your stay.

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

Your original booking must have been made through corinthia.com.

The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.

The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.

The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.

Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.

The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.

The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.

Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.

In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.

Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.

The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.

Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.

If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

Corinthia Corporate Rewards

The only way to improve on a Corinthia London experience? Unforgettable rewards for you. Book a group or event with us to the value of £10,000 or over, and receive rewards to the value of 1% of your booking including penthouse stays, shopping vouchers and more.

What's on offer?

Overnight stay in a penthouse
Dinner and drinks
Champagne afternoon tea
Personal shopping experiences
Spa treatments

Enquire to Find out more

Rewards for You

Spend £10,000

Choose one from:
£100 shopping vouchers of your choice
£100 charitable donation
Champagne afternoon tea for two
Magnum of Laurent-Perrier Champagne

Spend £20,000

Choose one from:
£200 shopping vouchers of your choice
£200 charitable donation
Toys from Pollock's Toy Store in Covent Garden to the value of £200
90 minute ESPA treatment for one to the value of £200

Spend £30,000

Choose one from:
£300 shopping vouchers of your choice
£300 charitable donation
A selection of ESPA products to the value of £300
Dinner for two in The Northall to the value of £300

Spend £40,000

Choose one from:
£400 shopping vouchers of your choice
£400 charitable donation
Spa day for two at ESPA Life at Corinthia including a two course Lunch
An overnight stay in a Deluxe King room including breakfast for two

Spend £50,000

Choose one from:
£500 shopping vouchers of your choice
£500 charitable donation
Apple iPad to the value of £500
An overnight stay in an Executive King room including breakfast for two

Spend £60,000

£600 shopping vouchers of your choice
£600 charitable donation
An overnight stay in an Executive King room including breakfast for two

Spend £70,000

Choose one from:
£700 shopping vouchers of your choice
£700 charitable donation
A pair of Manolo Blahnik shoes to the value of £700
An overnight stay in a Junior suite including breakfast for two

Spend £80,000

Choose one from:
£800 shopping vouchers of your choice
£800 charitable donation
An overnight stay in a Deluxe Junior suite including breakfast for two

Spend £90,000

Choose one from:
£900 shopping vouchers of your choice
£900 charitable donation
An overnight stay in a One Bedroom suite including breakfast for two

Spend £100,000

Choose one from:
£1,000 shopping vouchers of your choice
£1,000 charitable donation
An overnight stay in a penthouse including breakfast for two
A Brompton bike to the value of £1,000

The details

Offer is valid for residential group bookings and also non-residential events over £10,000 (excluding VAT)
This offer is valid for new bookings only

Offer subject to availability
Reward can be claimed once the bill has been settled in full
A residential group is defined as 10 or more rooms and must be contracted

Meetings and Events