Terms and conditions

At Corinthia, we always strive to provide the best rates on our website. If you find a better publicly-available rate anywhere else online, we will match it, and discount the rate by a further 10%. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will match it and discount the rate by a further 10% for the rest of your stay.

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

Your original booking must have been made through corinthia.com.

The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.

The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.

The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.

Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.

The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.

The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.

Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.

In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.

Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.

The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.

Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.

If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

WELCOME TO corinthia club

corinthia club benefits What can you expect?

EXCLUSIVE ACCOMMODATION RATES: We pride ourselves on the best offers
SPECIAL EVENT SPACE AT PREFERENTIAL RATES: We see no distinction between a hotel for meetings and a hotel for pleasure, simply a great hotel
PRIORITY ACCESS TO OUR RETAURANTS AND BARS: Where classic dishes are reborn under the watchful eye of world-renowned chefs
QUARTERLY NEWSLETTER: With news, updates and Corinthia Club offers

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Exquisite. Elegant. Unforgettable.

Corinthia London is an elegant retreat in the heart of London, where grandeur and heritage meet exquisite, intelligent design, and where every comfort is considered. Where the city meets the West End: moments from the Thames, Trafalgar Square and Buckingham Palace, and a short trip from Heathrow Airport, Corinthia London is the ideal business destination. Feel rested, rejuvenated and ready for the day ahead.

London's most spacious rooms

Understanding the importance of guest comfort, our 283 rooms and suites range from 45m₂ to over 465m₂ making them London’s most spacious accommodation offering, with picturesque views; ideal configuration and connecting options for families.

Penthouse grandeur and elegance

The Victorian façade is home to seven magnificent Penthouses that offer the extraordinary, breath-taking views across the London skyline, a personal butler, chauffeur- driven car and the discreet satisfaction of residing sought-after address.

memorable meetings

The meeting rooms are not merely functional, from boardrooms and private dining rooms, to the Grand Ballroom, each have their own personality and individual character. The best technology, personalized service and finest cuisine ensures events are remembered for the right reasons.

exquisite events

At Corinthia London, we see no distinction between a hotel for business and a hotel for pleasure, only the single objective of a great hotel. From trade shows to private dining rooms, we promise you an event to remember.

A destination for drinks and dining

Kerridge’s Bar & Grill, with Michelin- starred chef Tom Kerridge at the helm, offers British food at its best; and The Northall is home to European fare from executive chef André Garrett. Our New Orleans- inspired Bassoon Bar is the place-to-be-seen for cocktails.

ESPA Life at Corinthia

ESPA Life is home to an array of experts including Dr Barbara Sturm, and acupuncturist and traditional Chinese medicine practitioner James Mutkin. BodySPace is the hybrid fitness destination of Stephen Price from Chelsea wellness consultancy, SP&Co and David Higgins, trainer to Hollywood’s elite.

in the heart of london

Should you have any questions or require assistance regarding Corinthia Club, please contact:

[email protected]

or call +44 207 321 3173 to speak to your VIP manager

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Corinthia London

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WELCOME TO corinthia club

corinthia club benefits What can you expect?

JOIN CORINTHIA CLUB

Exquisite. Elegant. Unforgettable.

London's most spacious rooms

London's most spacious rooms

Penthouse grandeur and elegance

Penthouse grandeur and elegance

memorable meetings

memorable meetings

exquisite events

exquisite events

A destination for drinks and dining

A destination for drinks and dining

ESPA Life at Corinthia

ESPA Life at Corinthia

in the heart of london