At Corinthia, we always strive to provide the best rates on our website. If you find a better publicly-available rate anywhere else online, we will match it, and discount the rate by a further 10%. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.
Process for making a claim:
Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.
Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will match it and discount the rate by a further 10% for the rest of your stay.
Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:
Your original booking must have been made through corinthia.com.
The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.
From armfuls of peonies to retro fashion, shop like a Londoner at these locally loved emporiums
From Borough Market to Brick Lane, the British capital’s legendary markets are a huge draw for visitors. However, dig a little deeper and you’ll find charismatic corners of the capital that are home to charming markets infused with a distinctly neighbourhood feel. These cornerstones of the community are stocked with a range of covetable wares, including the freshest of blooms, mouth-watering street food and precious antiques. Here, we explore the most rewarding local markets in London.
Best For Flowers… Columbia Road Flower Market
This cobbled corner of East London is a slice of elegant Victoriana. Every Sunday, it transforms to a garden of lilies, orchids, peonies and towering banana trees. To secure yourself an armful of bargain blooms, pay a visit at 3pm when vendors are packing up at the end of the day. Columbia Road’s stores are a treasure trove of local artisan crafts, so keep an eye out for attractive homewares. Finish your visit to Columbia Road with a refreshment in the classic wood-paneled Royal Oak pub.
Best For Antiques… Alfies Antiques Market
You’ll find London’s largest antiques market in Marylebone. A four-storey paradise with just shy of 100 dealers, Alfies Antiques Market occupies an eye-catching Egyptian Art Deco Building. Within, the most exquisitely sourced, high-quality gems await. Think 1900s porcelain teacups, mid-century Danish chairs and Asprey vanity sets. Opening over 40 years ago, Alfies is the longest-running arcade of its kind in the UK. Spend a good afternoon combing through the many stalls to find something covetable to take home.
If there’s one thing that can draw Hackney’s hipsters out of bed on a Saturday morning, it’s the fine flat whites at coffee emporium Climpson & Sons before they hit Broadway Market. A bustling hubbub with a colourful history, Broadway Market sells everything you’ll need on a daily shop. Pick up fresh sourdough and organic groceries at the north end of this local London market before snaking your way down via the tantalising aromas of international street food vendors and ending up at trendy stalls selling cool vintage threads.
Best For Quirky Curios… Greenwich Market
Just south of the Thames, pretty-as-a-picture Greenwich’s indoor market is the place to go for lovely crafts and intriguing items. Tuesdays, Thursdays and Fridays are collectables while every other day sells arts and crafts. Established in 1737, Greenwich Market has been hawking wares for centuries and is a magnet for locals seeking unique gifts. Look out for London-based artists and photographers selling their images, handmade ceramics and decorative homeware. Afterwards, head around the corner to Greenwich Clocktower Market, an open-air extravaganza of retro bric-a-brac, vintage clothing and antique books.
Best For Food… Brixton Village & Market Row
Occupying a characterful old arcade, Brixton Village & Market Row has fast become one of the finest local markets in London thanks to the slew of independent eateries and international menus available. Come rain or shine, Londoners flock to its light-filled alleyways to source tasty delights. Shop for fine cheese and fizz at Champagne & Fromage or quality meats from Dombey & Son.
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