Terms and conditions

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

Your original booking must have been made through corinthia.com.

The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.

The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.

The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.

Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.

The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.

The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.

Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.

In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.

Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.

The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.

Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.

If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A Guide To London Bridal Shopping With Emmy Scarterfield

Accessories designer and owner of Emmy London, Emmy Scarterfield shares her bridal shopping secrets

A passion for handcrafted luxury and a commitment to women’s needs is what drove Emmy Scarterfield to fulfil her dream of launching her eponymous named luxury accessories brand. Now with a store in the heart of Chelsea, the Emmy London brand is renowned for its elegant occasionwear that’s perfect for brides.

Whether you’re planning an indulgent day of shopping with your bridesmaids, or you fancy a mooch around London’s best bridal haunts before the big day, we’ve got bridal expert Emmy on hand to share her favourite destinations for wedding shopping.

Corinthia Collection At Corinthia London

If you’re already checked in at Corinthia London, then you won’t have to go far for a spot of shopping. Displayed within the hotel, you’ll find my Corinthia Collection of bridal shoes. Inspired by the incredible beauty of the Baccarat chandelier that hangs proudly in the hotel’s Crystal Moon Lounge, the range is awash with sparkling jewels. I think it’s the perfect choice for brides looking to really wow their guests.

The Wedding Gallery

For brides just starting out on their wedding shopping journey, then a visit to The Wedding Gallery is a must. Located within One Marylebone in the heart of London this is one seriously stylish wedding shopping destination. There are over 200 designer brands and services housed in the gallery space making it the ideal place to fully immerse yourself in bridal fashion, trends and inspiration that covers every aspect of planning.

Browns Bride

A 30-minute stroll from Corinthia London and you’ll discover an emporium of dresses. Arguably London’s go-to bridal dress shopping destinationm, Browns Bride is home to some of my favourite designers. Everything from Marchesa and Monique Lhuillier to Mira Zwillinger and Viktor & Rolf. Here is the perfect spot to take your bridesmaids and get truly excited for the big day, while trying on an array of dream dresses.

Suzannah

One of my absolute favourite boutiques – Suzannah can only be described as guest outfit heaven. From wedding reception attendees right through to mother-of-the-brides, there’s something for everyone. Immaculate British fashion at its finest, Suzannah’s eye for design and flattering cuts make her unrivalled. A number of Suzannah’s pieces can be found in my wardrobe and I am constantly adding more to my wish list.

Luna Mae

An area often overlooked when it comes to bridalwear, but what’s underneath is just as important… When it comes to wedding day lingerie, Luna Mae really is the creme-de-la-creme of choices. In keeping with our ethos at Emmy London, Luna Mae design one-of-a-kind haute couture lingerie that champions British craftsmanship and empowers women through meticulous attention to detail and expert fit.

Explore this city

Unforgettable Weekends

A weekend with no schedule to enjoy at leisure. Your Corinthia moments are waiting...

Easter Four Longer

Spend your time off wisely at Corinthia London. Stay for three nights and receive one on us.

Suite Life

We know it's the little things that make life sweeter, and they are on us when you choose this offer. Plus, when staying four nights or more, your fourth night is free

View all offers

Terms and conditions

Corinthia London

About us

Europe

Africa

Opening Soon

A Guide To London Bridal Shopping With Emmy Scarterfield

Accessories designer and owner of Emmy London, Emmy Scarterfield shares her bridal shopping secrets

Corinthia Collection At Corinthia London

The Wedding Gallery

Browns Bride

Suzannah

Luna Mae

Explore this city

Unforgettable Weekends

Unforgettable Weekends

Easter Four Longer

Easter Four Longer

Suite Life

Suite Life

More Stories

How to Get Your London Culture Fix From Your Own Home

How to Get Your London Culture Fix From Your Own Home

Inside The London Art Fair With Sarah Monk

Inside The London Art Fair With Sarah Monk

An Insider's Guide To Harry Potter's London Locations

An Insider's Guide To Harry Potter's London Locations

London’s Best Historic Pubs

London’s Best Historic Pubs

City Skincare and Travel Tips With Dr Barbara Sturm

City Skincare and Travel Tips With Dr Barbara Sturm

Discover London's Newest Theatre: Bridge Theatre

Discover London's Newest Theatre: Bridge Theatre

Where To Buy Eco-Friendly Beauty Brands In London

Where To Buy Eco-Friendly Beauty Brands In London

A Gin Lover’s Guide To London

A Gin Lover’s Guide To London

My London: Francesca Hayward

My London: Francesca Hayward

The Perfect Itinerary For A Rainy Day In London

The Perfect Itinerary For A Rainy Day In London

The Top 8 Places For Antique Shopping In London

The Top 8 Places For Antique Shopping In London

The Best Winter Events In London

The Best Winter Events In London