Corinthia Hotels’ employees go the extra mile

August 15th, 2018


Over the past year, employees of Corinthia, the small collection of luxury, five-star hotels around the world, have been finding time to do more than just their everyday jobs.

As part of the learning, development and wellbeing aspects of their roles, they have been immersing themselves in the local community by volunteering and fundraising for good causes. This augments the corporate charity Corinthia Hotels supports, Just a Drop and has been instigated by Rachel Begbie, the company’s first Director of Learning, Development & Wellbeing, appointed in December 2017.

“Each of our hotels has adopted a local charity that they work with on an annual basis and they stage at least two fundraising activities during that time,” says Rachel Begbie. “It’s part of our Corporate Social Responsibility as an employer and, more than that, helps engage our employees in their local community.

“The chosen charity is selected by employees and the hotel so it may be directly linked to one of the employees or something important to the destination. In today’s world everyone wants an opportunity to give back so through ‘Your Community’, Corinthia makes this personal to each hotel.”

Your Community is one of eight elements that make up the Corinthia Colleague Experience, an employee programme launched by Rachel Begbie this summer across Corinthia Hotels. The other elements are: Fun & Connectivity, Communication, Health & Wellbeing, Your Development, Recognition, Your Environment and Live N Synch.

Below is a selection of charitable activities that seven Corinthia Hotels have been inspired to instigate since the launch:

Corinthia Hotel Khartoum: The hotel sponsored a day of feeding 1,000 pupils across Khartoum including homeless children. Some 13 Corinthia staff prepared and served traditional sandwiches at breakfast time in association with Mojaddidon Charity Organisation.

Corinthia Palace Hotel & Spa, Malta: The hotel staged a Mother’s Day Gift Fair to raise funds for the Beyond the Moon charity and raised £5,228.00. The hotel will be staging a Christmas Gift Fair in November and Charity Gala Dinner & Auction in October for the same cause.

Corinthia Hotel St Petersburg: Alongside SOS Children’s Village – which supports abandoned, destitute and orphaned children - the hotel staged a fund-raising traditional Christmas event for children to create their own festive baubles and toys which then decorated the hotel’s Christmas tree in the lobby. Guests bought them as gifts.

Corinthia Hotel St George’s Bay, Malta: The hotel has trained a small group of boys who are institutionalised locally in employability skills including interviewing techniques.

Corinthia Hotel Prague: The hotel co-operates with local charity NF Sance Onkolackum to support children with cancer, with various fundraising activities, including an annual Christmas gift-giving event.

Corinthia Hotel Lisbon: The hotel supports multiple causes, including Acreditar charity which helps children with cancer, sends surplus food to Refood which provides meals to those in need, and supports the victims of last year’s fires in Portugal. Much of the fire took hold in rural areas so the hotel raised money to re-plant trees and re-build a goat production unit, for example.

The scheme extends to those hotels managed by Corinthia, including:

Radisson Blu Golden Sands, Malta: The hotel ran a bake sale and olive oil sale - from olive trees in the resort - to raise funds for two boys suffering from cerebral palsy.

BEST RATE GUARANTEE – GET YOUR FIRST NIGHT FREE

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.