Ask the Concierge

What our concierge team doesn't know about St Petersburg isn't worth knowing. They're on-hand day and night for visa support, hotel know-how and will even help you track down the hardest-to-find tickets in town. If your query can't be answered here, you can contact the front desk on: +7 812 3802001.

How far away is the airport from from the hotel?

Pulkovo Airport is 17km from Corinthia Hotel. In ideal traffic, it is around a 30-minute drive.

how do i get tickets to swan lake?

You can see the ballet at the Mikhailovsky Theatre or Mariinsky Theatre. Hotel guests can organise tickets and transfers directly through the concierge team by enquiring upon arrival or calling ahead on : +7 812 3802001.

how do i get to the hermitage museum?

The former winter residence of the Russian Tsars is the world's second biggest museum (after the Louvre). As there is so much to see we recommend booking an excursion: the Corinthia concierge team will arrange transfers, queue-free tickets and a guide who speaks your language, simply enquire at the front desk or call: +7 812 3802001.

Where should i go to try russian food?

The two most famous restaurants in St Petersburg are Palkin and Tsar. Palkin is within walking distance of the hotel at Nevsky Prospect 47, and is the oldest dining establishment in St Petersburg. Tsar is located on Sadovaya St. 12 and offers the chance to taste Russian gastronomic traditions.

can i buy fresh market food near the hotel?

The best quality food market is in Stockmann, a shopping mall situated at Nevsky Prospect 114 - 116.

what's the best way to see the rivers and canals?

St Petersburg has 539 bridges - to see the Venice of the North from the water, we recommend booking a boat tour to see as much a possible. To arrange, please enquire at the front desk upon arrival or call ahead on: +7 812 3802001.

can i print my boarding pass at the hotel?

Guests are welcome to use the Business Centre on the second floor, while Executive guests can use the printing facilities in the Executive Club Lounge. If you are in a hurry, the concierge desk will happily print your boarding pass for you.

what is the wi-fi password?

You don't need a password to access the Wi-Fi at Corinthia St Petersburg. Select "Corinthia Wi-Fi" then click "go online".

how do i call a room?

Simply dial the room number you wish to reach from your guest phone.

how do i obtain a visa to visit russia?

We can provide the support you need for your Visa application, more information here.

What are the key events during White Nights?

  • "Stars of the White Nights"- a series of classical ballet, opera and orchestral performances at the Mariinsky Theatre directed by Valery Gergiev.
  • The Scarlet Sails - the most famous public event during the White Nights, known in Russian as "Alye Parusa", to celebrate the end of school.
  • Open-air performances by many Russian and foreign celebrities.

What are the best places for ballet, opera and genuine Russian Folk Shows?

The Mariinsky Theatre is the best place to enjoy world-renowned performances by leading opera, ballet and theatre stars. Other famous places for ballet and opera are the Mikhaylovsky Theatre and the Hermitage Theatre. The best Russian Folk Show is performed in the Nikolaevsky Palace.

are there any day trips within reach of St Petersburg?

Read our guide to the best day trips to take from St Petersburg

Top Day Trips to Take From St Peteresburg

If you have some time to spare to get out of the city, follow our guide to the most impressive sights

Top 10 Things to see at The Hermitage

It's been said it takes 15 years to see everything in The Hermitage...whittle down your choices here

BEST RATE GUARANTEE – GET YOUR FIRST NIGHT FREE

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.