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Personal Sustainability

Personal sustainability – the ability to thrive as an individual – is a crucial quality in modern society. We encourage individuals to fulfil their potential by aiding those in need, teaching them valuable skills, helping them believe in themselves, and encouraging them to step out into society with their heads held high. In order to achieve this, we focus on our three main points of action:

• Offering Humanitarian Aid;
• Encouraging Individual Development;
• Shaping Tomorrow’s ‘Craftsmen’.

1. OFFERING HUMANITARIAN AID
A first necessary step to enhancing personal sustainability worldwide is to accurately identify the needs of society, and reach out to those most vulnerable. On both a brand-wide and national level, the Corinthia hotels have made significant donations – whether of a monetary or material nature – to commendable causes.
The Corinthia Group has continued to support L-Istrina, a 12-hour marathon in aid of the Malta Community Chest Fund. In turn, the Malta Community Chest Fund, chaired by the President of Malta, donates to both philanthropic institutions and individuals with a variety of needs. Furthermore, we have donated generously to Dar tal-Providenza, founded in 1965 with the goal of offering a home and a family-like environment to people with disabilities who are unable to live with their families. Besides providing them with a comfortable home, Id-Dar tal-Providenza has also encouraged its residents to participate with the wider community, so as to further improve their quality of life.

The Corinthia Palace Hotel Malta and the Corinthia Hotel St. George’s Bay have been actively involved in the events organised by the Puttinu Cares Children’s Cancer Support Group. For the past three years, Santa Claus and a group of staff from the Corinthia Palace Hotel Malta have visited the Rainbow Ward of Mater Dei Hospital, bearing gifts and festive treats for the children, parents and medical staff of this oncology ward. Set up in 2002 by Dr. Victor Calvagna and Mr. Rennie Zerafa, Puttinu Cares endeavours to offer a holistic approach of care for families who have children suffering from cancer. The Corinthia Palace Hotel Malta furthermore holds a multitude of fundraising events and makes donations to a variety of causes. Alongside monetary donations, they ensure that items such as towels, curtains, mattresses, bathrobes, television sets and gym equipment are not discarded, but find a second home and provide comfort to those who need it.

Our Corinthia Hotel St. Petersburg is also notably active. Over the years, the hotel has acted as a patron of the Children’s Home № 51 of the Central District and has organised annual Christmas and graduation parties for the children. We have also donated to and actively participated in events organised by the Centre for Children with Disabilities “Fortune", the Social and Rehabilitation Centere for Minors (Foundling Hospital), and the charity organisation "Pilgrim", which supports the disadvantaged residents of St. Petersburg. For the past three years, the hotel has been a partner of the SOS Children's Village in Pushkin. During Christmas 2012, a big Christmas tree was set up in the lobby, decorated with over 50 angels, crafted by the children in the SOS Children’s Village and the famous St. Petersburg designer Asya Kogel. Guests were invited to choose an angel they liked and make a voluntary donation to the SOS Children’s Village.

We are proud of the many initiatives taken by our hotels to make a difference to the lives of those in the surrounding community.

2. ENCOURAGING INDIVIDUAL DEVELOPMENT
At the Corinthia Hotels, we believe that alongside offering charitable aid to those who need it, it is equally important to encourage their independence. Through teaching them vital skills, we hope to facilitate their integration into society, and break through their habit of being dependent on others. The Corinthia Hotel London therefore supports and fully endorses the work of the Cardinal Hume Centre, which enables individuals to gain the skills needed to overcome their poverty or homelessness. Through their noble work, they help homeless young people and vulnerable families and locals to realise and achieve their full potential. Similarly, the Corinthia Hotel St. Petersburg has helped the St. Petersburg Society of Disabled People, ‘Profession’, through organising computer classes for orphans and children with disabilities. In doing so, we encourage these individuals to progress further with their new-found skills and subsequently aim to improve their own quality of life.


3. SHAPING TOMORROW'S 'CRAFTSMEN'
Eager to preserve and perfect our ethic of the ‘Craftsmanship of Care’, we work arduously to open opportunities for young people eager to launch a career in the hospitality industry. By taking them under our wing, we hope to transform today’s apprentices into tomorrow’s craftsmen.

“To deliver caring service to our guests at the highest possible standards needs knowledge, experience, understanding and a fanatical attention to detail. These are the qualities that distinguish a true craftsman from an apprentice. To provide hospitality as we do is a timeless craft - as old, challenging and inspirational as that of being a master stone-mason, goldsmith, painter or musician.”
Alfred Pisani, Founder and Group Chairman of Corinthia Hotels

In March 2012, we formally announced the inaugural Alfred Pisani Corinthia Hotels Scholarship and the Tisch Center/Corinthia Hotels Internship and Management Training Program at the NYU School of Continuing and Professional Studies (NYU-SCPS) Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management. We annually award two $10,000 scholarships to deserving, but financially underprivileged, undergraduate students who wish to pursue a degree in Hotel and Tourism Management. Furthermore, the Tisch Center/Corinthia Hotels students are offered the opportunity to intern in one of the numerous Corinthia hotels; experiences which have proved to be invaluable to them.

In further attempts to engage with and hone the quality of the hospitality industry, Tthe Corinthia Hotel London also supports the Springboard Charity, an organisation committed to helping young people achieve their potential. Springboard endeavours to alleviate poverty by helping disadvantaged and underprivileged individuals into sustainable employment within the sectors of hospitality, leisure and tourism.

As such, we play a crucial role in creating tomorrow’s hospitality craftsmen.

BEST RATE GUARANTEE – GET YOUR FIRST NIGHT FREE

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.