Modern Slavery and Human Trafficking Statement


This statement is made on behalf of NLI Operator Limited pursuant to section 54 of the Modern Slavery Act 2015. This statement details the steps taken by NLI Operator Limited in assisting in the prevention of slavery and human trafficking for the year ended 31st December 2018.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, including slavery, servitude, forced and compulsory labour as well as human trafficking, all of which have in common the deprivation of a person’s liberty by another to exploit for personal or commercial gain.

Organisational Structure
NLI Operator Limited is registered in the UK, trading as Corinthia Hotel London. The company manages and operates a grand five-star luxury hotel in central London, encompassing a variety of food and beverage outlets and an award-winning spa. Corinthia Hotel London is committed to delivering an uplifting experience to all its clients at every visit. The hotel has an inventory of 283 bedrooms and employs a workforce of over 500 people, most of which are migrant workers.

Our Policy
Corinthia Hotel London strives to promote the rights of every employee and is opposed to modern slavery and human trafficking in all its forms. We are committed to consistently improve and enforce our anti-modern slavery systems and controls thereby ensuring that such activity does not take place in any part of our business and our supply chain.

In its fight against modern slavery, Corinthia Hotel London has introduced an Anti-Modern Slavery Policy and is committed to implementing procedures aimed at identifying, evaluating and regularly reviewing potential risk areas in its operation and supply chains.

The Anti-Modern Slavery Policy is shared with all members of staff. Employees are expected to be aware of, and honour, its content. Whoever breaches the Policy will face disciplinary action potentially resulting in dismissal for misconduct or gross misconduct. We may also terminate our relationship with other individuals and organisations working on our behalf if in breach of this Policy.

Due Diligence and Monitoring
We implemented the following measures to control and minimise the occurrence of slavery within the hotel and its supply chain:

  • An annual review of all wages thereby ensuring that all colleagues are paid at least the minimum wage in line with UK employment law;
  • Integration of our Anti-Modern Slavery Policy into our procurement procedures. We are committed towards ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. We will review our position on an annual basis to ensure continued commitment and development in this area. Corinthia Hotel London has a zero-tolerance policy towards violations of modern slavery law and will terminate supplier agreements deemed to be in violation of it.

Responsibility and Training
Management at all levels, is responsible for ensuring their reports understand and comply with this Statement and are given adequate as well as regular training on it and the issue of modern slavery in supply chain.

The prevention, detection and reporting of modern slavery in any part of our business or supply chain is the responsibility of all those working for us or under our control.

All colleagues are encouraged to raise concerns about any issue or suspicion of modern slavery in any parts of our business or supply chain of any supplier at the earliest possible stage by immediately notifying their Head of Department.

Training on this Statement as well as on the risk our business faces from modern slavery in its supply chain, forms part of the Corinthia Hotel’s Orientation Programme and regular training will be provided as necessary.

This statement has been reviewed and approved by the Board of Directors of NLI Operator Limited on 13th June 2019.

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BEST RATE GUARANTEE – GET YOUR FIRST NIGHT FREE

At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

1. Your original booking must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.