Community Sustainability

At Corinthia Hotels, we believe that support from your family and community plays an integral role in enhancing the quality of life and in making personal successes possible. In order to help develop this sense of community, we focus on our three main points of action:

• Embracing our Corinthia Family;
• Consolidating Communities;
• Granting Wishes, Fulfilling Dreams.

The Pisani family’s dream – to perfect the quality of care we offer our guests – would be a hollow ambition if it were not for our amazing team members. We therefore endeavour to make their experience of working with us as comfortable and rewarding as possible. We ensure that their needs are met, and that their efforts and loyalty to Corinthia are acknowledged.
Illustratively, the Corinthia Hotel St George’s Bay organises a week in which all team members are encouraged to book an appointment with a dentist and masseur, as a token of appreciation for all the hard work and long hours dedicated. Through awareness, information and safety sessions, we ensure our team members feel cared for. Even after their retirement, the Corinthia Social Club in Malta cares for the welfare of former Corinthia employees by organising cultural and culinary events on their behalf throughout the year.

The Corinthia Social Club in Malta organises corporate team member events and related activities that benefit both our employees and the surrounding community. These activities include Employees of the Year recognition and Continuous Service Awards events in all destinations for long-serving Corinthia team members. The Club also operates a team members’ discount and preferred partners scheme and organises sporting and voluntary activities to raise funds for charitable causes and to inspire green initiatives. In doing so, our Corinthia community meets and melts into the surrounding one.

As a natural extension of our core family values, we endeavour to consolidate communities. Every big success grows from a small idea, and we at Corinthia Hotels have understood the value of community support since the Corinthia family, led by Alfred Pisani, opened its first restaurant operation in 1962. We therefore strive, through supporting local charities and investing in local industries by, for example, buying locally produced foodstuffs, to fully integrate the individual hotels into their surrounding communities. We additionally fully endorse the efforts of organisations like Caritas, who tackle social ills in society and set out to alleviate poverty and to promote human development and social justice.

We also appreciate national pride around and desire to preserve local heritage, and Corinthia therefore supports the Fondazzjoni Patrimonju Malti, a non-profit organisation that strives to raise awareness of Malta’s extensive heritage locally and internationally, through museums, exhibitions and publications. The organisation’s strength lies in its ability to bring together Malta’s hidden treasures and making them accessible to the public in lavish exhibitions. Through this organisation, Malta’s rich culture and heritage are not left forgotten.

At Corinthia Hotels, we recognise the importance of experiences, and the immense power of comfort and quality time with loved ones. Made possible by our guests’ kind donations and regular fund-raising activities organised by hotel team members, and in collaboration with the Belgium-based international charity Beyond the Moon, we have to-date enabled 13 seriously ill children to go on a memorable, cost-free and carefree vacation with their families. The charity recognised the Corinthia’s extraordinary support over the years on the 7th May 2013, by presenting us with a certificate of excellence award. With a similar aim, the Corinthia Hotel Budapest supports the Hungarian Csodalampa Wish-Fulfilling Foundation, which grants wishes to children suffering from life-threatening illnesses, including tumours, leukaemia, muscle dystrophy and chronic kidney and liver illnesses.


At Corinthia, we always strive to provide the best rates on our website. If you don’t think we have, we’ll pay for 100% of your room on the first night, and price match the rest. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will pay for 100% of the room charges of your first night, and will price match the room for the rest of your stay. You will be charged for all nights booked at the matched rate, minus the first night which will be free.

To make your claim, email the relevant hotel on one of the following:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

First night free, match rate for rest of stay, no minimum nights

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on based on the following terms and conditions:

1. Your original booking must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.