Terms and conditions

At Corinthia, we always strive to provide the best rates on our website. If you find a better publicly-available rate anywhere else online, we will match it, and discount the rate by a further 10%. Should you find a lower price elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days. Please note, this also applies to discounts and promotions available on Corinthia.com.

Process for making a claim:

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels made on Corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates, discounts and payment conditions, please contact the relevant email address from the list below to make your claim. All claims must be made within 24 hours of the original booking and at least 24 hours prior to the standard check-in time of the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).

Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will match it and discount the rate by a further 10% for the rest of your stay.

Terms and Conditions:

Corinthia Hotels guarantees the best online rate on corinthia.com based on the following terms and conditions:

Your original booking must have been made through corinthia.com.

The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original booking was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.

The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.

The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, the same rate description and, if applicable, the same promotion. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights' accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.

Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel's local time.

The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.

The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.

Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.

In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.

Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels' reasonable control.

The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.

Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.

If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels' rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.

A family of uplifting destinations

Corinthia London

Moments from The Thames, Trafalgar Square and Buckingham Palace lies a very special address. We invite you to escape the everyday at Corinthia London as you experience the delight of afternoon tea and the blissful wonder of ESPALife at Corinthia. Kerridge’s Bar & Grill and The Northall provide the final flourish to an unforgettable day in the city.

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Corinthia St Petersburg

Grand in every sense of the word, two majestic 19th-century buildings house a suitably opulent interior, where elegance is met with an unmistakable warmth. Whether you are seeking a hotel for business or leisure, this city landmark is awaiting your arrival.

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Corinthia Lisbon

Brimming with Portuguese spirit, Corinthia Lisbon is the perfect reflection of the vibrant city in which it is based. Satisfy your appetite for discovery with local sights such as Águas Livres Aqueduct and Monsanto Natural Park and of course, there's Erva, the hotel's own culinary delight where fresh ingredients are often grown on-site.

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Corinthia Budapest

A symbol of elegance and grandeur in the heart of Budapest since 1896, this hotel is now under the Corinthia spell - and here you will find an enchanting place to reside. The sunlit atrium stretches six-storeys high, but do not marvel here for too long as the restored 19th-century spa is the real jewel in the hotel’s gleaming crown.

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Corinthia Prague

Perched high above the City of a Hundred Spires, the highlight of Corinthia Prague is its panoramic vistas. Blissful repose is welcomed on the 26th-floor, in one of Europe’s highest spas, and the nearby metro provides easy access to the Old Town, where historic sights and enthralling architecture are plentiful.

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Corinthia Palace Hotel & Spa, Malta

In 1968 when the Pisani family turned their successful restaurant into a hotel, the Corinthia brand was born. Experience the place in which the story began, and create your very own story right here in the heart of Malta. Wander through the hotel's immaculate grounds and across the road to The San Anton Palace to admire its glorious gardens.

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Corinthia St George's Bay, Malta

The ideal retreat for long, languid days, Corinthia St George’s Bay has perfected the art of seafront relaxation. Rest easy with sublime views across the Mediterranean, knowing your favourite cocktail can be ordered from your sun lounger. And appetites are satisfied with the many delectable eateries set just moments from the water’s edge.

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Corinthia Khartoum

An architectural masterpiece and a jewel of the Khartoum skyline, situated where the Blue Nile greets the White Nile. Incredible views can be admired from the 18th-floor Rickshaw Restaurant, the city’s highest eatery. The wonder continues in the mesmerising spa and business needs are met with space for up to 1,000 delegates.

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Corinthia Tripoli

An enchanting hybrid of Arabic style and contemporary design, Corinthia Tripoli is a place where total serenity prevails. Perfectly positioned on the coast, this five-star vantage point is ideal for surveying the glistening Mediterranean Sea. Home to 299 rooms, a beautiful spa, a contemporary conference centre, two restaurants and a café, it’s a destination in itself, for both business and leisure.

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EXPLORE OUR FUTURE OPENINGS

Corinthia Grand Hotel du Boulevard Bucharest

A boutique hotel with 33 suites and bedrooms, located in the heart of the city. With a history as the Grand Hotel du Boulevard, we will be restoring it to its former glory, and the hotel’s elegant ground floor will have exquisite dining options and a grand ballroom.

Corinthia Grand Hotel Astoria Brussels

Corinthia is restoring the part-listed Grand Hotel Astoria in the centre of Brussels. The Grande dame of the city on Rue Royale was built in 1909 at the request of King Leopold II and was the meeting place of royalty and dignitaries. There will be 125 bedrooms and suites, luxury dining options and spa facilities.

Corinthia Moscow

A landmark property at 10 Tverskaya, on Moscow’s main avenue leading onto the Kremlin and Red Square. The property has a listed façade and houses the famous 19th-century Filippov Bakery, alongside retail boutiques.

Corinthia Doha

Corinthia Hotels has signed an agreement with United Development Company (UDC), a leading Qatari public shareholding company and the master developer of The Pearl-Qatar and Gewan Island, to manage and operate a luxury Corinthia hotel to be built in UDC’s newest flagship real estate development, Gewan Island.