Visa Support

All tourists who are travelling to Russia must obtain a Russian visa, with the exception for those residents whose countries have visa-free regime with Russia.

Should you require a visa to enter the Russian Federation, our Reservations Department will be pleased to provide you with all necessary information and support to ensure your visit to Russia is as smooth, easy and flawless as possible.

The following documents should be submitted to the Russian Embassy or Consulate to obtain a Russian visa:

• The original passport with at least 2 blank visa-designated pages (passport must be valid for at least 6 months after intended departure date from Russia).
• Two copies of Russian visa application form, completed and signed
• Two passport-size photos signed on the back
• Applicable fee
• A visa support letter and hotel booking voucher


Once you’ve made a reservation on our website & should you require our assistance in obtaining a visa, please fill in the Visa Request Form 

You can either e-mail us at or fax it to +7 812 380 19 38. We will prepare and send you back the supporting visa documents:

• Hotel Booking Voucher
• Visa support letter (контрольный талон)


These documents are necessary to your visa obtaining.

Please note that visa support documents do not substitute the Russian visa, which must be obtained from the respective Russian Consulate. The visa support documents do not guarantee that the Russian Consulate will issue the necessary entry visa as certain restrictions may apply. Please check with your nearest Russian Consulate. 




+ (5411) 4813-1552


+ 61 6 6295-9033


+ 55 61 223-3094


+ (613) 235-43-41


+ 86 10 6532 1381


+ 3542-5585


+ 358 9 661 876


+ 01-45-04-05-50


+ 030/22-65-11-84


+ 03-3583-4445


+ 70 346-88-88


+ 22 55 32 78  

New Zealand

+ (04) 476 6113

South Africa

+ (2712) 362-1337/8


+ 91 411 29 57


+ (46-8) 13 04 41


+ 31 352-0566

United Kingdom

+ 0131-225-7098


+ (202) 298-5700

 If your country is not in the list, please check here

Important: Our hotel provides this service free for all guests who arrive at the hotel. Should the reservation be cancelled or the guest does not arrive, a fee of 60 EUR will be charged automatically to the credit card for each person who receives a visa support letter.