Terms & Conditions

These terms and conditions govern your use of this site, and constitute an agreement between you and CHI Limited, a company registered in the Malta which trades as CHI Hotels & Resorts (“CHI”).
By using, viewing, transmitting, caching, storing and/or otherwise utilising this site, the services or functions offered hereon and/or the contents and information on this site (“CHI Information”), you have agreed to each and all of the terms and conditions set forth below, and waive any right to claim ambiguity or error in this Agreement.
Should you not agree to each and every term and condition set out herein, you are asked not to use the site and to leave immediately. Periodic or continued users of this site are reminded that following the posting of changes or amendments to this Agreement from time to time will imply that such changes or amendments are accepted by you.
CHI Information is the property of CHI and/or other parties. The downloading, reproduction, or retransmission of CHI Information, other than for non-commercial individual use, is strictly prohibited.

CHI's Internet sites may contain or refer to trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes or other proprietary rights of CHI and/or third parties. No license to or right in any such trademarks, patents, copyrighted materials, trade secrets, technologies, products, processes and other proprietary rights of CHI and/or other parties is granted to or conferred upon you.

You agree that you will not use any device, software or other instrumentality to interfere or attempt to interfere with the proper working of this site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein, without the prior express consent from an authorised CHI representative (such consent is deemed given for standard search engine technology employed by Internet search web sites to direct Internet users to this site).

This site may provide you with the ability to use usernames, passwords, or other codes or devices to gain access to restricted portions of this site ("Access Codes"). The content contained in such restricted areas is confidential to CHI, and is provided to you for your business use only, which includes the reproduction of the images contained in the Image Bank section of the website. We reserve the right to prohibit the use of such Access Codes on your behalf by third parties where we determine that such use interferes with the site's operation or results in commercial benefits or other entities to our detriment.

All CHI Information is provided “as is” and without warranty of any kind, either express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

With respect to all communications you make to CHI regarding CHI Information, including but not limited to feedback, questions, comments, suggestions and the like: (a) you shall have no right of confidentiality in your communications and CHI shall have no obligation to protect your communications from disclosure; (b) CHI shall be free to reproduce, use, disclose and distribute your communications to others without limitation; and (c) CHI shall be free to use any ideas, concepts, know-how, content or techniques contained in your communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

CHI Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. CHI shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies. CHI reserves the right to make changes, corrections, cancellations and/or improvements to CHI Information, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.
If you choose to leave this CHI site via links to other non-CHI sites, including those of advertisers, CHI is not responsible for the privacy policies of those sites or the cookies those sites use. In addition, because CHI has no control over such sites and resources, you acknowledge and agree that CHI is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
This is a Maltese website and is subject to the laws of Malta. CHI will disclose any information regarding the use of this site including personal information pertaining to you without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to CHI guests, visitors, associates, or property (including this site), or to others.

If you would like to view the privacy practices that govern this site please review our Internet Privacy Statement. If you have questions about these Terms of Use please send an e-mail to comments@corinthia.com


At Corinthia, we always strive to provide the best rates on our website, if you do not think we have – we will refund 50% of your booking. When you book a stay at any Corinthia Hotel on Corinthia.com, we are so confident that we provide the best rates that if you find a better one anywhere else online on a non-Corinthia website, we will match it and discount that rate by a further 50%. Should you find a lower rate elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days.

Process for Making a Claim -

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels on corinthia.com, you find a lower rate for the same hotel, room type, inclusions, stay dates and payment conditions, please contact the relevant email address below to make your claim. All claims must be made with 24 hours of making the original booking and at least 24 hours prior to the standard check-in time at the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will, subject to room availability, match the lower rate and discount that rate by an additional 50%.

To make your claim, email us on:

Terms and Conditions:

Corinthia Hotels guarantee the best online rate on corinthia.com based on the following terms and conditions:

1. Your original reservation must have been made through corinthia.com.
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, and the same rate description. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel’s local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through corinthia.com, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where corinthia.com or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels’ reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on corinthia.com, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in www.xe.com in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels’ rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.