Sales Offices

North America

New York
Ms. Dale Scharlat, CMP
Group Sales Director – Meetings & Events
Telephone: 914 861 2569
Email Address:

United Kingdom

Mr Carey Duckworth
Global Director of Sales - Corporate & MICE
Telephone: +44 7780 465 620
Email Address:
Alessia Cappuccini
Corporate & MICE Sales Manager
Telephone: +44 7717 779 796
Email Address:
Janet Broomfield
Group Sales Director – Meetings & Events
Mobile: +44 (0) 75571 64144
Telephone: +44 (0) 208 691 0432
Email Address:
Jane Colbeck-McKinnon
Regional Sales Co-ordinator - Meetings & Events
Mobile: +44 (0)7894 576 407
Telephone: +44 (0)1993 772 224
Email Address:


Jacqueline Kinsella
Regional Director of Sales – MICE
Telephone: +49 (0) 173 162 1317
Email Address:
Mr Michael Sojka
Director of Corporate Sales
Telephone: +49 (0)173 629 2784
Email Address:

Spain / Latin america

Mr. Rogelio Rodríguez
Regional Sales Director – Corporate & MICE
Mobile: +34 647 95 99 67
Telephone:: +34 911 371 464
Email Address:


Mr. Jan van Niekerk
Regional Sales Director – Corporate & MICE
Mobile: +31 6 22 958 754
E-mail Address:


Stephan Rodríguez Engwall
Regional Sales Director – Corporate & MICE
Mobile: +34 637 880 877


Suite 314, Bldg.5 Huangpu Gdn.
Ln. 1108 South Xizang Road
Huangpu Dist. 200021
Telephone: 800-963951

Tower A Vantone New World Plz.
2 Fuchengmenwai Avenue
Xicheng District, 100037
Telephone: 800-963951

Suite B, Level 4 Queen’s Tower
31-37 Lok Ku Road
Sheung Wan
Telephone: 800-963951
Ivy Jenkins
Hotel: +44 (0) 20 7930 8181
Direct line: +44 (0) 20 7321 3027
E-mail Address:

Joanne Tang
China: +86 21 5386 1261
Hong Kong: +852 3588 3929
Email Address:


At Corinthia, we always strive to provide the best rates on our website, if you do not think we have – we will refund 100% of your booking. When you book a stay at any Corinthia Hotel on, we are so confident that we provide the best rates that if you find a better one anywhere else online on a non-Corinthia website, we will match it and discount that rate by a further 100%. Should you find a lower rate elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days.

Process for Making a Claim -

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels on, you find a lower rate for the same hotel, room type, inclusions, stay dates and payment conditions, please contact the relevant email address below to make your claim. All claims must be made with 24 hours of making the original booking and at least 24 hours prior to the standard check-in time at the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will, subject to room availability, match the lower rate and discount that rate by 100%.

To make your claim, email us on:

Terms and Conditions:

Corinthia Hotels guarantee the best online rate on based on the following terms and conditions:

1. Your original reservation must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, and the same rate description. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel’s local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels’ reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels’ rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.