Ask The Concierge

Ask the Concierge

"Where can we buy international newspapers and magazines from?"

You can buy them from the Concierge Desk located in the lobby, otherwise daily international newspapers are available in Cafe Praha and the Let`s Eat restaurant. Our guests will be able to enjoy over 2000 full content, current-day newspappers and magazines on their device during the stay. This service is complimentary. Please ask Concierge for further information how to access this service.

"Where can we find guided city tours or city guides?"

Please contact the concierge for more details about tours. We can arrange for you to be picked up from the hotel.

"How do I get to the city centre?"

There is a tube station just in front of the hotel. It takes approx. 5 minutes into the centre.

"Where can we buy metro tickets and how do we use them?"

Tickets are available at the concierge; a 24hrs-ticket will cost you 110 CZK. Before you enter the zone of the public transport, you have to validate your ticket in the turnstile.

"What are the metro`s operating hours?"

Every day from 5am up to midnight.

"Is it possible to call a hotel taxi from the city centre?"

Yes, please call the concierge on +420 261 191 111.

"Is it possible to get certain medicines within the hotel?"

Our staff can arrange for a doctor to visit you in your hotel room.

"Do we need to have a reservation in restaurant?"

Reservations are recommended but guests are welcome to walk in any of our restaurants.

"Where can we buy theatre tickets?"

Our concierge has online access to the Prague theatre reservation system.

"Do I have to wear a tie and suit to go to the theatre?"

The tie is not necessary, however we advise you to wear a suit.

"Is the water from the taps in the hotel suitable for drinking?"

Yes, without any restrictions.

"Where can we get phone cards?"

Phone cards are available at most of the shops.

"Are adaptor plugs available?"

Yes, ask at the concierge desk

"What are shop opening hours?"

Shops are open from 9:00 in the morning up to 7:00 in the evening Monday to Friday. On Saturday, shops usually stay open up to noon and supermarkets and shops in the centre are open on Sunday as well.

"How far is the airport?"

About 20 km away, this would take approx. 30-45 minutes by taxi, depending on the traffic.

"Are petrol stations open on Sunday?"

Yes, 24 hours a day 7 days a week.

"Where can we use the computer?"

We have computer facilities on the 22nd floor as well as at the Business Lounge at the 24th floor.

"How can we go about getting baby-sitting in the hotel?"

Please consult us at the concierge desk. We can arrange this service with our preferred agen


At Corinthia, we always strive to provide the best rates on our website, if you do not think we have – we will refund 50% of your booking. When you book a stay at any Corinthia Hotel on, we are so confident that we provide the best rates that if you find a better one anywhere else online on a non-Corinthia website, we will match it and discount that rate by a further 50%. Should you find a lower rate elsewhere, please submit a claim within 24 hours of your original booking and we will respond within two working days.

Process for Making a Claim -

Step 1. If within 24 hours of a confirmed reservation with Corinthia Hotels on, you find a lower rate for the same hotel, room type, inclusions, stay dates and payment conditions, please contact the relevant email address below to make your claim. All claims must be made with 24 hours of making the original booking and at least 24 hours prior to the standard check-in time at the hotel.

Step 2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website. Please include your contact information (name, email and phone number).
Step 3. If we are able to verify that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Corinthia Hotels will, subject to room availability, match the lower rate and discount that rate by an additional 50%.

To make your claim, email us on:

Terms and Conditions:

Corinthia Hotels guarantee the best online rate on based on the following terms and conditions:

1. Your original reservation must have been made through
2. The lower rate must be found and the claim submitted by email within 24 hours of the original booking and at least 24 hours prior to the standard check-in time at the hotel. If the original reservation was made within 24 hours of arrival, the Best Rate Guarantee is not applicable.
3. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
4. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, and the same rate description. The cancellation and advance purchase policy and all other terms and conditions of the stay must also be identical. If the claim refers to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
5. Corinthia Hotels will verify the lower rate claim and respond within two working days of the claim being made. *Claims will be processed from Monday to Friday, between 9am to 5pm, at the hotel’s local time.
6. The rate comparison will be made net of any taxes, gratuities or any other fees or charges associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim.
7. The Best Rate Guarantee is void where prohibited by law. Corinthia Hotels reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice.
8. Corinthia Hotels has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Corinthia Hotels' decision is final.
9. In the case of a fully prepaid rate booked through, Corinthia Hotels will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim. Corinthia Hotels is not responsible for any fees associated with cancelling a reservation made through a different channel.
10. Best Rate Guarantee will be suspended during times where or certain rates are not available due to an outage, a technical issue or a circumstance beyond Corinthia Hotels’ reasonable control.
11. The Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, group or MICE rates, opaque provider rates or rates requiring membership in a club or other organization, governmental rates, direct mail or email solicitations, rates offered by providers that do not supply the name or location of the hotel until after a reservation has been made or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified at the time of processing the claim.
12. The Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all services (including but not limited to airfare and/or car rental, tours etc.) and Hotel accommodations sold with additional amenities.
13. Corinthia Hotels may deny a claim where the difference between the rates is less than 1%.
14. If the Competing Rate is in a different currency from the rate booked on, the Competing Rate will be converted into the same currency as the rate offered on our website using the exchange rate as published in in place at the time the initial reservation was made. Discrepancies may occur between Corinthia Hotels’ rate and the Competing Rate due to differences in exchange rate sources. If the rate discrepancy is solely due to exchange rate fluctuations, we reserve the right to deny the claim.