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Times change, but our dedication to perfecting the travel experience never will. Our highly personalized 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. The Corinthia Hotel Lisbon is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Corinthia Hotel Lisbon experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.
The Corinthia Hotel Lisbon Team fosters a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. We will emphasis the sharing of responsibility, accountability and recognition through a climate of teamwork. By working together as colleagues and by treating each other with mutual respect and trust, we will all contribute to the Group’s overall success more productively than if we worked alone.
Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees.
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another.
In all our interactions with our guests, customers, we will actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations, business associates and colleagues; we seek to deal with others as we would have them deal with us. We are committed to everyone at Corinthia Hotel Lisbon by providing a caring, motivating and rewarding environment. We are committed to bringing out the best in our people through effective training and meaningful career and personal development, and by encouraging individually and initiative.
We will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. We will design and deliver our services and products to address their needs. In fact, we are committed to exceeding their expectations by surprising them with our ability to anticipate and fulfill their wishes.
We will be an innovative leader in the hotel industry and will continually improve products and services. We will seek from our suppliers the highest quality products and services at the best value. We are committed to being a growing company. Our success will result in investment returns which are consistently among the best in the hotel industry.
We will maintain integrity, fairness and honesty in both our internal and external relationships and will consistently live up to our commitments.